NOX Gaming Warranty Policies

NOX Gaming Gaming PC Warranty

Every new NOX Gaming PC comes with a 3-year parts and labour warranty. Your processor fails two years after delivery? You're covered.

We assemble and test every system by hand, with components we trust. That's why we stand behind them for 3 years, and why we want you coming back to us for all your PC needs.

The full terms are below. We've written them to be as clear as possible. If anything is unclear, contact us before your purchase and we'll gladly explain.

Warranty at a glance

Section 12 explains every difference that applies to consumers in Quebec. Where Section 12 applies, it prevails over any other clause on this page.

1. Who we are and what this warranty covers

This warranty is provided by 9372-8970 Quebec Inc., operating as NOX Gaming ("NOX Gaming", "we", "us"), 2480, rue Charbonneau, Trois-Rivières, Quebec G9A 5C9.

It applies to new desktop computer systems assembled and sold by NOX Gaming (the "System"). The System includes all hardware inside the case, plus any upgrade purchased from and installed by NOX Gaming. Monitors, peripherals, accessories and components sold separately are covered by their manufacturer's warranty, and by any warranty provided by law.

Used, open-box or refurbished systems are covered only as stated in writing on the invoice, subject to any warranty provided by law.

2. What is covered

For 3 years from the date the System is delivered to you, NOX Gaming warrants that the System's hardware will be free from defects in materials and workmanship and will operate properly under normal use. If a covered defect occurs, we will repair the System at no charge for parts or labour.

3. How we repair

We may repair the System or replace the defective component. Replacement parts will be new or of equivalent quality and performance, and may be a different brand or model when the original is no longer available. Whenever possible, we replace defective parts from our own inventory so you don't have to wait for the manufacturer's RMA process.

If a repair is impossible because a compatible part is no longer available, we will offer you an equivalent or better replacement component or System. Outside Quebec, we may instead offer a refund or store credit equal to the current value of the affected component or System.

There is no limit on the number of warranty repairs or replacements during the 3-year warranty period.

4. Shipping

Before shipping anything, contact us for a return authorization (see Section 9). When a return is authorized within Canada, we will usually provide a prepaid shipping label. Please keep your original box; if you no longer have it, ask us for suitable packaging.

• First 30 days (Canada): NOX Gaming pays reasonable shipping costs, including insurance, both ways.
• Day 31 to end of year 1 (Canada, outside Quebec): you pay shipping to NOX Gaming, we pay return shipping to you.
• Years 2 and 3 (Canada, outside Quebec): you pay shipping both ways. Replacement packaging is available for a nominal fee.
• Outside Canada: you pay shipping both ways, including duties and taxes, for the whole warranty period.
• Quebec: see Section 12.

Shipments you pay for must be insured for the full value of the System. We are not responsible for damage caused by the carrier during a shipment you arranged. The original shipment from NOX Gaming to you is always covered.

5. What is not covered

This warranty does not cover:

• physical damage, drops, liquid damage, abuse, neglect or misuse;
• damage caused by lightning, power surges, inadequate electrical supply, extreme temperatures or humidity;
• normal maintenance such as dust cleaning, thermal paste replacement and the parts this maintenance requires;
• cosmetic wear, such as scratches, that does not affect operation;
• software, operating system, driver and configuration problems, viruses and malware (software may be covered by its publisher's warranty);
• damage caused by components or devices not supplied by NOX Gaming.

Opened software, including activated Microsoft Windows and Office licences, cannot be returned or refunded.

6. Overclocking, firmware, upgrades and third-party repairs

What's always fine: using memory profiles (XMP/EXPO), the manufacturer's automatic boost features, and factory-overclocked graphics cards, within the manufacturer's specifications. These do not affect your warranty.

Outside Quebec, the following may void the warranty on the affected components (processor, graphics card, memory, motherboard, power supply) and on any other component they damage:

• overclocking or voltage changes beyond the limits specified by the component manufacturer, unless performed by a NOX Gaming technician;
• modified or unofficial firmware (BIOS, vBIOS), or firmware updates interrupted or performed incorrectly;
• repairs, modifications or installations performed by anyone other than NOX Gaming, when they damage the System;
• sustained cryptocurrency mining or similar continuous full-load use beyond normal home use.

Adding or replacing components yourself does not void the warranty on the rest of the System. However, parts you install yourself are not covered by this warranty, and damage caused by their installation is not covered.

RGB lighting: RGB and ARGB lighting elements (LED strips, fan, AIO and radiator lighting, lighting controllers and cables) are covered for the full 3 years, provided they are controlled only with authorized software. Authorized software includes SignalRGB and the official software of the motherboard, AIO cooler and fan manufacturers (for example MSI Center, Kanali, GCC and ASUS Aura Sync). Outside Quebec, the use of any other lighting control software voids the warranty on the lighting elements. In Quebec, only malfunctions caused by such software are excluded. Colour or effect problems caused by conflicts between lighting programs are software issues, not hardware defects, and we will gladly help you fix them.

Delidding: outside Quebec, a processor that has been delidded, including by NOX Gaming at your request, is not covered by this warranty, nor is damage caused by the delidding. The rest of the System remains covered. See Section 12 for Quebec.

In all cases, when we decline coverage based on this section, we will explain in writing what we found and why.

7. Your data

Back up all your data and software before sending your System for service. Repairs may require replacing or reformatting storage drives, and data may be lost. We will make reasonable efforts to preserve your data, but data recovery is not part of this warranty.

You confirm that no illegal content is stored on any System sent for service.

8. Limitation of liability

To the extent permitted by applicable law, NOX Gaming is not liable for indirect, incidental or consequential damages, including loss of data, loss of use, loss of time or lost profits, and NOX Gaming's total liability relating to a System is limited to the amount you paid for it.

Nothing in this warranty limits or excludes any right or warranty that cannot be limited or excluded under the consumer protection laws that apply to you. In particular, this limitation does not apply to consumers in Quebec (see Section 12).

9. How to get warranty service

1. Email [email protected] or message us on Facebook Messenger at m.me/noxgaming.ca with your order number, your System's serial number and a description of the problem. Photos or videos of the issue help us diagnose faster. To make sure every request is tracked in a case file, warranty and after-sale service requests are not handled by phone.
2. Our technical team will try to diagnose and solve the problem remotely.
3. If the problem cannot be solved remotely, we will issue a return authorization with shipping instructions. You can also drop off your System at our Trois-Rivières location by appointment.
4. We diagnose the System and repair it, or explain in writing why the problem is not covered.

Please do not ship anything without a return authorization, and do not include accessories, cables or peripherals unless we ask for them. We will hold unauthorized shipments and contact you for instructions.

No defect found: if, after testing, we find no defect or malfunction, or if the problem is caused by a cause excluded from this warranty, you will be charged an inspection fee and the shipping costs both ways, including any prepaid label we provided. The inspection fee will be stated on your return authorization before you ship. We will contact you with our findings, and return the System once these fees are paid. This applies to all customers, in and outside Quebec.

We will not provide warranty service for products not sold by NOX Gaming or whose serial numbers do not match our records.

10. Warranty period after a repair

A repair does not restart the warranty period. For Quebec, see Section 12.

11. Unclaimed equipment

If a System or component is not claimed within 90 days after we notify you in writing that it is ready, and you have not given us instructions, we may consider it abandoned and dispose of it as permitted by law, after a final written notice.

12. Special provisions for consumers in Quebec

If you are a consumer and your System was delivered in Quebec, you benefit from the protections of the Consumer Protection Act (CQLR, c. P-40.1), including the legal warranty of good working order of 3 years for desktop computers purchased new on or after October 5, 2026. These protections apply automatically, cannot be waived, and prevail over any contrary clause on this page. In particular:

• Whole System, 3 years: all hardware components of the System, including special-order parts and RGB lighting, are covered for 3 years from delivery.
• Shipping: when a covered malfunction is confirmed, NOX Gaming pays reasonable shipping or transport costs, both ways, for the entire warranty period. If you choose a more expensive option than necessary (express delivery, for example), you may be asked to pay the difference.
• Repair or replacement: we will repair the System within a reasonable time. We may offer an equivalent replacement, but we will not impose a store credit in place of a repair.
• Transfer: the warranty follows the System. A subsequent owner is covered for the remaining period.
• Overclocking, firmware, upgrades, third-party repairs, mining: these do not void the warranty. Only damage that actually results from abusive use, or from work performed by someone other than NOX Gaming, is excluded, and we will explain our findings in writing. Normal firmware updates published by the manufacturer are considered normal use.
• Delidding performed by NOX Gaming: the System, including the processor, remains covered.
• Warranty extended during repairs: the warranty period is extended by the time your System is in our possession for repair.
• Inspection and shipping fees: no fee will be charged when a malfunction covered by the warranty is confirmed. The inspection fee and shipping costs described in Section 9 apply only if no malfunction is found or if the problem results from a cause excluded by law, and the inspection fee is disclosed before you ship.
• Liability: the limitation in Section 8 does not apply. NOX Gaming remains responsible for the consequences of its own acts and those of its representatives.
• Other legal warranties: you also keep the other warranties provided by law, including the warranty that the System is fit for its intended use and will remain so for a reasonable length of time, and the warranty against latent defects. You may choose which warranty to invoke, including after the 3-year period.
• You may also contact the manufacturer of a component directly, but you are never required to do so: NOX Gaming will honour the warranty.
• Disputes: Section 16 (arbitration and legal fees) does not apply to you. You may bring any claim before the courts of Quebec, including the Small Claims Division, or through a class action. You can also use the Office de la protection du consommateur's online platform, Parle consommation.

The rights described in this section are also available to consumers elsewhere in Canada when the consumer protection laws of their province grant them.

13. Customers in other Canadian provinces and in the United States

Consumer protection laws in your province, territory or state may give you rights in addition to those in this warranty, including implied warranties that cannot be excluded. Nothing on this page limits those rights. Any clause of this warranty is applied only to the extent permitted by the law that applies to you.

14. Returns and cancellations

Every NOX Gaming PC is built to order. Unless the law provides otherwise:

• an order may be cancelled before the System is shipped, subject to a cancellation fee of 20% of the purchase price of the System;
• a System may be returned within 7 days after delivery only, subject to a restocking fee of 20% of the purchase price of the System;
• returned Systems must be shipped in their original box and packaging, complete with all accessories, and in the same condition as delivered. Returns that are not in the original box will be refused;
• returns after 7 days are not accepted, except where required by law;
• shipping, insurance and packaging costs for returns are not refunded;
• deposits made to reserve merchandise are non-refundable, except where the law requires otherwise or where NOX Gaming fails to deliver as agreed;
• missing items should be reported within 48 hours of delivery so we can resolve the issue quickly with the carrier.

These conditions do not limit any right of cancellation or refund provided by law, including the rules applying to distance contracts in Quebec (for example, when delivery is not made within 30 days of the agreed date), and they do not affect your warranty rights for a defective System.

15. Payment

Amounts that remain unpaid after their due date bear interest at 19.99% per year. Outside Quebec, and to the extent permitted by law, reasonable collection costs may be claimed. Returned payments may be subject to the fees permitted by law.

16. Governing law and disputes

We always try to resolve any issue directly with you first. Contact us and we will do our best to find a fair solution.

This warranty is governed by the laws of the Province of Quebec and the applicable laws of Canada, without limiting the protection of the consumer protection laws of your place of residence. Outside Quebec, and where permitted by law, any dispute will be resolved by binding arbitration held in the Province of Quebec, and the prevailing party may recover its reasonable legal fees. This paragraph does not apply to consumers in Quebec, nor anywhere the law prohibits mandatory arbitration or the waiver of class actions in consumer contracts.

Any refund or gesture of goodwill offered by NOX Gaming is not an admission of liability.

If any clause of this warranty is found invalid or unenforceable, the other clauses remain in effect.

Contact

NOX Gaming (9372-8970 Quebec Inc.)
2480, rue Charbonneau, Trois-Rivières, QC G9A 5C9
Warranty and after-sale service: [email protected] | m.me/noxgaming.ca

Revised and effective October 5, 2026. Systems purchased before that date remain covered by the warranty in effect at the time of purchase, and by the warranties provided by law.