Preparation & Shipping

Purchase

Preparation

• The majority of our computers are built on order. Therefore, delays for orders can range from 3 to 10 business days, depending on the volume of orders.
• You can choose the "Priority Build" option to be moved to the top of the build waiting list when purchasing a Gaming PC.
• For SimRacing gear and ready to ship PCs (Hybrid PC + Some Pre-configured), expect delays of around one to four business days.
• If one or more items from your order are back-ordered, we will contact you by phone or email to inform you of the delays and the available solutions as soon as possible.

Packaging

• Computers are securely packed with InstaPak® stretch polyurethane foam, polystyrene and additional bubble wrap.
• SimRacing products are shipped in their original boxes. If several items are ordered, we assemble them in one or more boxes.

Shipping

• We use Purolator and Canpar as our main delivery partners.
• Depending on the destination, or in the event of exhaustive costing by our traditional partners, we occasionally use Canada Post, Fedex and UPS.
• We'll send you an order tracking link as soon as your order ships.
  
• It is normal not to receive a tracking number immediately. It will be sent as soon as shipment is complete.
  

Order reception

• We require a signature on our deliveries so that it is not left unattended.
• If you wish to pick up your package at your local warehouse, please notify us immediately after placing your order. We will try to make this possible with Purolator or Canpar.
• In the case of a computer, a quick-start guide will be included in the box. If you encounter any difficulties in the process, don't hesitate to contact us on Messenger.