Customer Service Representative

NOX Gaming – Trois-Rivières (Quebec) – On-site Position

About NOX Gaming

NOX Gaming is a retailer specializing in racing simulation, flight simulation, and custom high-performance gaming PCs, based in Trois-Rivières. We offer our customers products from recognized brands as well as personalized support, both in-store and remotely.

Position Summary

We are looking for a Customer Service Representative to welcome, advise, and support our customers at our Trois-Rivières warehouse. The person in this position will play a central role in the customer experience, ensuring that every visitor, whether in person, by phone, or online, receives attentive service and leaves confident in their purchase.

Main Responsibilities

• Respond to customer inquiries by phone and follow up on files
• Help customers select the PC or configuration suited to their needs
• Present and explain our product range: PCs, racing simulation and flight simulation equipment, and peripherals.
• Process orders for racing simulation, flight simulation, and peripheral equipment.
• Ensure a positive and professional customer experience, from first contact through after-sales service
• Maintain a good working knowledge of the products and services offered
• Welcome and advise customers on-site, at the warehouse

Desired Profile

• Excellent communication and customer relations skills
• Sociable, attentive individual with a service-oriented approach
• Strong interest in PCs, gaming, and simulation
• Willingness to learn: good product knowledge is an asset, but not required
• Autonomy, organizational skills, and team spirit
• Proficiency in French and English to serve customers in Quebec, Canada, and the United States

Conditions

• On-site position at our Trois-Rivières warehouse
• Schedule details to be discussed during the interview
• $18-22 / hour depending on experience

We look forward to meeting you.